Genpact: Seven Essential Facts About the Global Professional Services Firm
Discover seven essential facts about Genpact, from its GE origins and independent growth to its financial performance, advanced technology solutions, Agentic AI focus, and global leadership.
GE Origins: Originally established within General Electric in 1997, Genpact oversaw mission-critical business operations by utilizing Lean Six Sigma techniques and process discipline. The organization separated into an independent entity in 2005 and subsequently made its debut on the New York Stock Exchange in 2007.
Global Professional Services Company: Delivering professional and technology solutions to businesses in various sectors, Genpact integrates digital capabilities, process intelligence, data, and artificial intelligence to enhance corporate operations. The firm supports a global client base exceeding 800 customers and maintains a presence in upwards of 35 nations.
Strong Revenue Base: For the year 2025, Genpact posted net revenue of $5.08 billion, which reflected a year-over-year increase of 6.6%. Over that same period, Core Business Services brought in $3.876 billion, whereas Advanced Technology Solutions accounted for $1.204 billion.
Growing Advanced Technology Business: Serving as a key driver of expansion, the Advanced Technology Solutions division saw its revenue climb by 24.1% compared to the prior year, reaching $363 million in the second quarter of 2026 and accounting for 27% of overall revenue.
Agentic AI Focus: By adopting Agentic Operations, Genpact is leveraging enterprise data, process intelligence, and artificial intelligence agents to reinvent how organizations handle intricate business workflows and drive operational choices.
Experienced Leadership: Balkrishan “BK” Kalra holds the position of President and Chief Executive Officer at Genpact. The executive leadership team additionally features professionals who manage operations, technology, finance, products, artificial intelligence, human resources, and key industry sectors.
Strong India Presence: Maintaining a vital role in the company’s worldwide network, India hosts various Genpact offices in cities such as Bengaluru. Additionally, the corporation employs a substantial, skilled staff specializing in business process expertise, analytics, technology, and data.
